- Somebody sent me a link and it says I do not have access
- That document was shared with named people or with one company's email addresses, and the address you are signed in with is not on the list. Ask whoever sent it to add you — it takes them a moment. If you are not signed in at all, sign in first: the page cannot tell who you are otherwise.
- The link says the document has expired
- Documents published without an account disappear after thirty days unless somebody claims them. Whoever published it can republish it, and if they make an account first it will not expire again.
- I published something without an account and lost the claim link
- There is nothing we can do, and that is deliberate: the claim link is the only proof of ownership, so if we could recover it for you, we could hand your document to anyone who asked. Publish it again and keep the claim link this time — or make an account first, and the question never comes up.
- My comment disappeared
- It has not been deleted. A new version rewrote the sentence it was attached to, so it is listed as having come loose, with a link to the version where it still made sense. Open the document and look at the comments panel — it will be there.
- My charts or buttons do not work in the published version
- Published documents run in a locked box that can load nothing from anywhere else. Anything that fetches a font, a script or an image from another site will silently do nothing. Ask your assistant for a self-contained HTML file, with the styles and scripts inside it.
- My assistant cannot connect
- Check the key is being sent as an
Authorization: Bearer header, and that it has the permission it needs — a key can be limited to publishing, and it will then be refused if it tries to change who can see something. Both are on your API keys page.